Compensation

jne-compensation-policy

JNE has the responsibility to compensate for the losses or damages caused by JNE. In case of negligence, JNE for the delayed package, JNE will pay back the amount to the sender.

JNE will not be responsible for the losses caused beyond its control, including financial losses, commercial losses, and indirect losses. It will be only responsible for the losses caused by JNE's negligence.

Only YES (Yakin Esok Sampai) and SUPER SPEED can avail compensation for delayed package delivery.

JNE will return the amount for the delayed package delivery caused by JNE.

Maximum Compensation for mistake or loss

Here is the maximum compensation for the losses, damages, and mistakes that occurred because of the negligence of the JNE team.

Domestic Service Compensation

The maximum compensation for domestic service is about 10 times the tariff.

International Service

It depends on the value declared. Per IATA regulation, the maximum payout amount is USD $100.

📦 JNE Delivery Standard 📑 Delivery Procedure 🔍 Package Checking ⛔ Prohibited Package 🛡️ Package Ownership 💰 Delivery Tariffs ⚖️ Compensation Policy 🚚 JNE Express